Frequently Asked Questions

How do I choose a good garage door company?
The best things to do are ask for references and call them, look for signs that indicate the company is legitimate and authoritative and check that the company is licensed.
What is a garage door tune-up?
Not necessarily a full replacement, a garage door tune-up entails an inspection and any necessary minor repairs. It can be a great way to make sure your door is in working condition.

We offer a thorough 18-point inspection, which includes:

Inspecting the springs, cables, hardware and opener
Making necessary adjustments
Lubricating all appropriate parts

Can I do work on my garage door?
Some work is okay—such as simple lubrication or tightening of a hinge (if you know what you’re doing). But other work is best left to the pros. For example, you should never attempt to adjust or remove the door’s springs, cables or bottom fixtures. These items are under a lot of tension, and attempting any work on them could result in serious injury or death.
Can I replace a section of my garage door or do I need to replace the whole door?
Depending on the damage to the door system, it may be possible to replace just a section. One of our experienced sale representatives can assess your situation and give you a recommendation on the best course of action—at no charge.
Why is my garage door opening and closing by itself?
If your garage door is opening or closing on its own, it can mean there is a short in the circuit board. If it’s not a short in the circuit board, it could be an issue with any number of mechanisms that work to help the door operate—shorts in the wall button, wall button wiring, wired keypad or other electronic problems. The problem could also involve a faulty remote or a remote where the batteries are wearing out.
What should I look for when I need to buy a new garage door?
When it’s time to install a garage door for your new home or replace your garage door, there are several factors you should take into consideration:

Material
Type
Style and color
Size
Insulation
Decorative options

How much does a garage door cost?
Garage door pricing will vary according to size, strength, level of customized design, insulation value, etc. Our experienced sales staff is trained to provide you with the information you need to find the right door for your home.
Should I use a professional installer?

Garage doors are the largest moving objects in your home and business. Installation of garage doors is highly technical. Springs can be particularly dangerous and proper installation is critical to the performance of your door and the safety of those who use it. Garage Door Repair – Same Day Service’ professional technicians can typically install a door in only a few hours and are careful to make sure all safety requirements are met. A professional installation will save you time and guarantee that your door performs safely and effectively.

Can I use my existing opener on a new door?
Yes, however, the opener must meet certain reversing requirements in order to prevent entrapment. Opener codes are dictated by State and Federal guidelines (UL-325). Existing machines are checked first by the serial number and manufacturer name, then by proper installation and finally by condition. If a compliant machine does not work properly or a machine is not in compliance, our installing technician will tag the machine and notify you of the reason for the tag.
My door makes a lot of noise. Should I be concerned?
In most cases the squeaky noise is caused when older spring coils rub against one another. This isn’t a safety concern and can be corrected with a spray on lubricant or by running a thin bead of motor oil across the top of each spring. If that doesn’t quiet the door, then it is best to error on the side of caution and call our service department for service and adjustment of your door.
Do you take credit cards or checks?
We gladly accept cash, checks, Mastercard, Visa, Discover credit cards. We do require 50% down on all door purchases at the time of purchase.
What is the warranty?
New doors and openers are covered by a minimum one-year warranty on material and workmanship. We also provide you with a five-year spring warranty. Several doors and openers have extended material warranties beyond the first year. Service and repair work warranties are 90-days on parts and 60-days on labor.
Is it safe for me to repair my own garage door spring?
Unless you have experience in changing a garage door spring, you should have them changed by a qualified door mechanic. Keep in mind that the spring / counterbalance system is engineered to lift doors weighing in excess of three hundred pounds! A tremendous amount of torque is generated by a torsion spring and should be avoided at all cost by an inexperienced person. Extension springs carry a great deal of potential energy and many people have been injured un-necessarily when making a wrong move.
Why won't my garage door open?
Most times a garage door won’t open because a counterbalance mechanism isn’t functioning such as a broken extension or torsion spring. If an electric opener is present and no noise is noted when activated, try disconnecting the opener by pulling the emergency release and manually lifting the door. If the door moves the problem most likely is the opener. Make sure there is power to the outlet supplying the opener and if present then a service call by a trained professional is warranted. If there is a problem with the counterbalance mechanism, repair should be made by a qualified door mechanic.

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